Privacy Policy for Universal Debt Enforcement
Effective date: 20/11/2025
1. Introduction
Universal Debt Enforcement is committed to protecting the privacy of individuals whose personal data we hold. This policy explains how we collect, use, store and share personal information, the rights you have, and how to contact us regarding data protection matters.
2. Who We Are
We are Universal Debt Enforcement, a UK based debt enforcement company and a trading name of Unitel Direct Limited. For the purpose of data protection laws including the UK GDPR and the Data Protection Act 2018, we act as the data controller.
Registered Address
Universal Debt Enforcement
Azets Wynyard Park House
Wynyard Avenue
Wynyard
United Kingdom
TS22 5TB
Email: info@universaldebtenforcement.co.uk
Telephone: 01158 240 994
3. Personal Data We Collect
We may collect the following categories of personal data:
• Identity details such as name, date of birth and any relevant reference numbers
• Contact information including address, email address and telephone numbers
• Debt specific information such as account details, amounts owed, payment history and creditor details
• Communications including call recordings, emails, letters and notes from interactions
• Technical and usage information such as IP address, browser type and pages visited on our website
• Information relating to vulnerability when relevant to our services
• Any data necessary for tracing and enforcement activity
4. How We Collect Personal Data
We collect personal data in the following ways:
• Directly from you when you provide information through forms, calls, emails or other correspondence
• From creditors who instruct us to act on their behalf
• Through automated website tools including cookies and analytics
• Through third parties who lawfully provide data for enforcement purposes
5. Legal Basis and Purposes for Processing
We process personal data for the following reasons:
• To provide debt enforcement services on behalf of creditors
• To communicate with individuals regarding outstanding debts, payment arrangements and enforcement actions
• To comply with legal and regulatory obligations
• To maintain accurate internal records and perform administrative tasks
• To support fraud prevention and protect legitimate business interests
• To monitor the performance and security of our website
Our lawful bases include contract, legitimate interests, legal obligation and consent where applicable.
6. Sharing and Disclosure of Data
We may share personal data with:
• Creditors who have instructed us
• Tracing agents and credit reference agencies
• IT support providers, data processors and system hosts
• Courts, enforcement agents and legal representatives
• Regulatory or law enforcement bodies where required
• StatCounter for website tracking and analysis
We do not sell personal data to third parties.
7. International Transfers
If personal data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.
8. Data Retention
We retain personal data only for as long as necessary for enforcement, legal or operational purposes. Retention periods follow the requirements of relevant legislation and industry guidance.
9. Security of Personal Data
We use technical and organisational measures to protect personal data against loss, misuse, unauthorised access and alteration. Access is limited to trained personnel who require it for their role.
10. Your Rights
You have the following rights under UK data protection law:
• Right to access your personal data
• Right to request correction of inaccurate information
• Right to request deletion of data in certain circumstances
• Right to restrict processing
• Right to object to processing based on legitimate interests
• Right to data portability where applicable
To exercise these rights, contact us using the details provided. We may require proof of identity.
11. Cookies and Website Tracking
Our website uses cookies and tracking tools to improve performance and user experience. We also use StatCounter to collect anonymous visitor statistics. You can manage cookie settings in your browser. Disabling cookies may affect how the site functions.
12. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
13. Contact Us
For data protection enquiries, please contact:
Data Protection Officer
Universal Debt Enforcement
Azets Wynyard Park House
Wynyard Avenue
Wynyard
United Kingdom
TS22 5TB
Email: info@universaldebtenforcement.co.uk
Telephone: 01158 240 994
If you are dissatisfied with our response, you have the right to contact the Information Commissioner’s Office for further guidance or to make a complaint.
